Frequently Asked Questions

Get answers to common questions about Custom Facial.

Your treatment begins with a skin consultation and gentle cleansing, followed by customized exfoliation, serums, targeted treatments, massage, and a finishing mask. Therapists tailor products and pressure to your needs, and provide aftercare recommendations to maintain results at home.

Most clients benefit from a Custom Facial every four to six weeks, aligning with the skin’s natural renewal cycle. Frequency may change based on concerns, treatments used, or professional recommendations for acne, aging, or intense corrective programs.

Yes. Each Custom Facial begins with a thorough assessment to identify triggers and sensitivities. Therapists select gentle, non-irritating formulations or calming treatments for sensitive skin, and medical-grade options or targeted protocols for acne-prone skin, including extractions only when appropriate.

Absolutely. Custom Facials pair well with body treatments, peels, or light therapy for enhanced results. Discuss combination options during booking—some treatments may require scheduling considerations or brief waiting periods to avoid irritation or maximize benefits.

Mild redness, temporary sensitivity, or slight flaking can occur after exfoliation or stronger treatments; these typically resolve within a few days. Avoid direct sun exposure, harsh products, and follow the therapist’s aftercare instructions to promote healing and protect results.

Arrive with a clean face and avoid heavy makeup. Skip aggressive exfoliants or retinoids 48 to 72 hours before, and postpone facial waxing or intense treatments for several days. Bring current skincare product list and note any skin concerns to discuss.